Position: Guest Service Agent
Email Peter.DiOrio@kimptonhotels.com a copy of your resume if you are interested in the position.
Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.
What you get to do: The Guest Service Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.
- Other duties may be assigned.
- Review arrivals noting special requests, blocking rooms as needed.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Follow established key control policy.
- Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report.
- Knowledgeable of immediate area, services, attractions, and events.
- Knowledgeable of fire and emergency procedures.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Verify credit limit report.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Performs all other duties as directed by immediate supervisor.
- Other Department related duties as become necessary.
- Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
Specific experience we’re seeking:
- Previous experience in a Front Desk or customer facing role.
- Works well under pressure, dealing with many arrivals and departures within a short period of time.
- Able to accommodate a flexible schedule that may include weekends and/or holidays
- Familiar with hotel systems and operations, and can enter in information accurately
- Outside –of-the-box thinker who takes initiative to creatively solve problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
Posted: May 9, 2018
Job Title: Assistant Manager, Dining Programs
The Dining Programs Assistant Manager is part of Community Living and the Homewood Student Affairs Division
with the goal of enhancing the student experience by providing quality dining services to students, faculty, staff and
This position reports to the Senior Manager of Dining Programs and shares the commitment to create an
environment that enhances the dining experience of Hopkins students and supports the academic mission of the
University. The Office of Dining Programs oversees contractual operations in seven different buildings on the
Homewood Campus and manages relationships with four food service contractors in addition to both beverage
and snack vending contracts. The Dining Programs Assistant Manager has primary management responsibility for
facility operations, software support and sustainability initiatives for Dining Programs.
In concert with the Senior Manager, the Senior Dining Services Coordinator has a critical role in the development
of a student centered dining community where excellence is the standard, diversity is embraced and learning is
enhanced. The Assistant Manager will work with both the Senior Manager and Dining Coordinator to collaborate
and build relationships with all campus partners surrounding program initiatives, event planning and development
for Hopkins Dining. Analysis of current responsibilities including systems, resources and assets to develop plans
for program improvement to drive decision making ultimately, benefiting the student experience.
Essential Duties & Responsibilities:
Develops and executes facility and equipment maintenance plans to ensure sanitary conditions in all
facilities and that equipment life expectations are achieved.
Maintains accurate inventory of furniture, fixture and equipment (FF&E) dining assets.
Contributes and supports the capital plan budgeting process, along with direct management of minor capital
budget (upwards of $3 million dollars) to appropriate resources to future outlying needs.
Works with Senior Manager to develop plans for future facility and operational improvement.
Submits and tracks work orders and monitors for tracking and ultimately successful completion.
Fosters a relationship with the vendors who supply preventative and repair maintenance and equipment and
Serve as liaison with JHU Facilities Operations for maintenance and repairs of university dining facilities
including preventative maintenance and longer range projects.
Executes a competitive bid process for all procurement of goods and services to assure competitive pricing.
In conjunction with the Senior Manager, create and execute a food safety and sanitation audit and
tools for each of the cafés to be executed quarterly or as needed to measure success and to develop action
Works with dining and vending contractors to identify facility or equipment and maintenance concerns and
assists with the development and accountability plans for any corrective actions required by contractors.
Is responsible for developing a working knowledge of the Blackboard Transact Software Package for meal
plan creation, tracking and reporting.
Develops a working knowledge for Sequoia and supports the growth of the electronic solutions on campus
for all operations in conjunction with contractor partners.
Develops and maintains working relationships with all software support teams to include JHU IT, J-Card
Services, Blackboard, Compass IT and credit card processing group.
Manages the Blackboard Access System for door entry into facilities and maintain a tracking database for
Is responsible for taking initiative to recommend improvements to software systems as well as purchasing,
implementation and continued management of systems.
Maintains an inventory of hardware assets around campus.
Oversees that all contractors understand and comply with University trash, compost, recycling and related
Seeks opportunities for partnership with other University departments to analyze and collect data for all
areas of sustainability and identifies areas of opportunity for future improvement.
Works with the Dining Coordinator to ensure the dining constituencies are aware of the office’s initiatives
and efforts to increase and maintain sustainability.
Maintains a current knowledge base of trends and efforts in dining sustainability and recommends
Serves as 24 hour emergency on call contact for Dining Program; assumes decision making and execution
role for all emergency situations involving dining facilities.
Assumes responsibility for The Office of Dining Programs and campus dining operations in the absence of
Jointly works with other members of the Dining team to create, collect and analyze feedback of the dining
program from all members of the dining constituencies. Additionally, look at benchmarking standards across
the industry to periodically evaluate the Hopkins Program against their COFHE and Carnegie Class peers.
Supports the mission and vision of the Johns Hopkins University Student Life Department.
Assists in The Office of Dining Programs programming objectives and goals for the department.
Understands need to develop and execute plans addressing desired program outcomes in a timely and
Builds a relationship with contractors and staff across the campus to successfully complete job duties.
Participates and partners in Dining Programs based student programming.
Performs other duties as assigned.
Associates Degree required. Bachelor’s degree preferred. Two years related experience required. Experience
should include previous experience in a foodservice operation in a supervisory role or higher with a preference in
collegiate dining; managing the service and repair of foodservice facilities and equipment and working in a contract
Current ServSafe certification or the ability to be certified within three months of employment.
Knowledge, Skills and Abilities:
Demonstrated ability to work in a fast paced environment which requires a high level of independent
thinking, integrity, attention to detail and flexibility
Demonstrated use of Microsoft Office Suite and the ability to learn new software packages to include
BlackBoard Transact, Sequoia Retail Software, online software suites and advanced knowledge of related
Self-directed, able to establish timelines and complete assigned tasks with minimal supervision. Excellent
written and oral communications skills, including the ability to articulate issues clearly to a diverse audience.
Demonstrated commitment and ability to practice open and effective communications with students;
University faculty, staff and administration; contractor partners and external groups to build and maintain
Demonstrated ability to manage a complex workload, prioritize tasks, and use good judgment in providing
services based on goals.
This position is considered essential personnel and will be asked to be on-call via phone as needed during the
semester as a point of contact for contract partners and University Dining Operations and may need to report to
campus to manage emergency situations. This position will also need to execute flex hours (including weekends)
to accommodate maintenance and contracted service work or other office events during non-business hours.
Location: Homewood Campus
Department name: Dining Programs
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or
accommodation during any part of the pre-employment process, please contact the HR Business Services Office at
email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will
During the Influenza (“the flu”) season, as a condition of employment, The Johns Hopkins Institutions require all employees
who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza
vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in
termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving
community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles),
Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis)
vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody
status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the
pre-employment physical exam except for those employees who provide results of blood tests or immunization
documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in
our Occupational Health office.
Equal Opportunity Employer
Posted: May 9, 2018
Job Title: Analyst
Reports to: Director of Portfolio Strategy & Reporting (Sam Makani)
Position Summary: The Analyst role will have various primary and secondary fields of duties that support the Portfolio Strategy & Reporting department’s responsibilities for the organization. Solid Rock intends to develop talent at the analyst level that is able to support a broad array of corporate functions balanced with personnel development and a corporate culture of client service. This position will be based in our Dallas (Las Colinas) office.
Apply: Please apply directly by e-mailing your resume to the Hiring Manager, Sam Makani, at Sam@SolidRockGroup.com
- Help maintain and grow a database of industry and property level metrics for benchmarking and underwriting purposes
- Assist in underwriting efforts by creating and optimizing financial models, draft investment analysis presentations, and market research reviews, under the guidance of Investment and Development teams
- Business Development:
- Support the company and its affiliates efforts in business development through research and production of marketing collateral, statements of qualifications, proposal responses and other marketing efforts as needed
- Assist Director in maintaining a system to manage property compliance, renewal, and revaluation notifications related to various governing documents such as: Hotel management agreements, Franchise license agreements, Joint venture agreements, Loan documents, Ground leases, Union agreements, Liquor license and other pertinent property licenses, Property tenant leases, Real estate tax assessment appeals, Property and General Liability insurance.
- Create and maintain sophisticated hotel and mixed use development models in Excel for new construction projects with guidance
- Collect, organize, and distribute all industry information presentations and reports internally and to clients
- Assist in preparation of all periodic reporting for clients, including bi-weekly, monthly, quarterly, and annual reports, as required regarding property performance, capital expenditure, project management, property and portfolio initiatives, distributions, and returns analysis
- Review property level financial statements, budgets, forecasts, STR reports, pace reports, and other related documents to identify opportunities for value maximization. Analyze actual property or other investment performance against projected performance.
- Project Management:
- Assist Project Management team in tracking capital items schedules and budgets, including major and minor renovations
- Bachelor’s Degree in Finance, Real Estate, Hospitality Management, Hotel Administration, Business, or related field of study
- Prior hotel industry experience, whether full time or paid/unpaid internship, is required. Prior experience at a brand/franchisor, hotel asset management firm, hotel real estate developer, third party hotel management company, hotel brokerage firm, hotel industry lender, or hotel properly level operations experience are all acceptable.
- Intermediate to advanced proficiency in Excel, Word, and PowerPoint
- Basic to intermediate knowledge of real estate financial modeling
- Strong communication skills, with a heavy emphasis on clear and concise writing for reports
- Strong organizational and analytical skills to help team manage a growing portfolio of assets
- Ability to meet deadlines with a commitment to serve clients’ needs
- Flexibility to assist other SRG departments and offices on tasks outside general responsibilities as needed
- Self-starter who can independently manage multiple projects, but is open to collaboration, teamwork, and supervision
Posted: May 9, 2018
Senior Catering Sales Executive Position
Job Requisition – 180004Q9
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
The Senior Catering Sales Executive will book and service social, corporate and local catering opportunities. Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
For further information, please visit our website below:
To apply to this position – Visit careers website and search Pittsburgh or enter Job Posting # 180004Q9
Internal Candidates – Apply online directly through www.4myhr.com
External Candidates – Access the job application on www.careers.marriott.com
Posted: May 9, 2018
Positions still available for Full-Time Postionshttps://modushotels.com/careers/open-positions/
Posted: May 1, 2018
The following outlines the duties expected from the floor manager daily. Work weeks will be 5 days, up to 50 hours. Mission offers a salaried compensation package and vacation package to all managers. Your primary goals include but are not limited to working the floor, staffing the restaurant, scheduling, payroll maintenance, and building a high energy and fun work environment for the employees. Our company wants to ensure that you as a manager have fun at work and are getting the most from your managerial role.
Location: Washington DC
Management Goals and Strategies
- Managers are expected to check Tripleseat in advance of their shift so they can prepare for the day.
- Upon arrival to your shift check notes from the previous day.
- Set the Lights/Music
- Review parties for the day are plotted out/ sections blocked off and labeled ect…
- Preshift with chef/catering manager and floor managers right before menu class to review events.
- 30 Minutes before the business opens we will conduct menu class. Once the manager is in menu class the entire business should be set up and ready to go. Menu class is the last step before we open.
- Check in all staff
- Fill in shift strategy sheet (Sheet will include managers working/sections for managers/ parties and times/ all staff working and sections/ marketing manager and private event staff/ chefs on duty/office time spaced out.
- Chefs on duty- This should be on a clipboard at the podium for easy access to all management.
- When putting servers in sections be mindful of who is new and who is seasoned. Set servers up for success.
- Check that everyone has clocked in when writing the shift strategy
- Uniform Checks
- If someone does not show up there will be a detailed rotation of sections. We will plan and anticipate a short floor if we need it.
Working the shift:
OK! Menu class is done and all the staff has shown up and is in their sections. It is now time to execute the shift.
- Downstairs manager must set up the book and direct the flow of traffic upstairs. We want to maximize profits by ensuring all guests are aware we have an upstairs and the seating is spaced out. (See host manuel)
- 1st upstairs floor manager should be watching the dining room and main bar/2nd manager watching the private bar and kitchen.
- As a manager you should be watching table and bar service and assisting where necessary. Our goal is to ensure excellent service and make a turn on the tables.
- Work closely with the staff in your section.
- Once game is underway we must reset and prepare for the second hit.
Noticing the small things:
- Is there register paper behind the bar
- Do we have enough rollups/plates/cups/ect…
- Are the staff checking id?
- Are all items being rung in by staff members
- Are the bussers active and resetting the tables.
- Are menus wiped down.
- Review of completed side work from the night before/are bars stocked?/server stations stocked?
- soap/hand towels must be behind bar at all times per health board, sign for 1 handwashing sink also present.
There are rules and processes in place to ensure all of the above occurs. The rules are only as good as the manager enforcing them. Otherwise they are just pieces of paper on the wall. Lead by example and “work the shift” doing the job your staff does.
Office work should be done after the rush or during slow time. When there are guests in the building it is all hands on deck on the floor.
All interested applicants can email Charlie at firstname.lastname@example.org
Posted: May 1, 2018
This policy provides information regarding how the apprenticeship program will assist in developing and maintaining a skilled, competitive workforce and how it will be implemented at Real Hospitality Group. Investing in our associates is central to who we are as a company as they are our greatest assets. This policy outlines the methods and goals for increasing pathways into leadership career opportunities through a registered apprenticeship program.
What is a Registered Apprenticeship? :
The Lodging Manager Registered Apprenticeship program is an industry-created, competency-based, apprenticeship program that offers a direct path to upper management and credential attainment. A registered apprenticeship is an employer-driven training program that combines on the job training (OJT) with related classroom and online instruction. It provides the apprentice with the opportunity to earn and learn as it is paid from the start date of the apprentice.
Real Hospitality Group Apprenticeship is a twelve month program built around competencies provided by the AHLA providing practical experience in:
- Rooms Division (Front Office, Housekeeping, Maintenance)
- Food and Beverage
- Sales and Marketing
- Human Resources
The apprenticeship program was designed with the goal of aligning certification with the fundamentals of apprenticeship, and was constructed using more than 100 competencies found in two leading AHLA certifications: the Certified Hotel Administrator and Certified Hospitality Supervisor. Apprentices in the AHLA program have the opportunity to earn while they learn, but also acquire industry certifications and credit towards a college degree. After apprentices participate in the on-the-job learning experience and complete related instruction, employers will sign off on competencies mastered using a simple checklist.
** See Appendix A for job description**
Minimum Requirements and eligibility:
- Applicants must be at least 18 years of age at time of application.
- Apprentices must complete a 90 day introductory period.
- Recent graduates from a 2 or 4 year Hospitality post-secondary program with an interest and aptitude to work in the Hospitality Industry or Incumbent workers in a supervisory position within a hotel.
- Applicants must complete an online application at www.realhospitalitygroup.com/careers.
Program Outline and Mapping:
|On the Job Training (OJT)||AHLA Competencies||Classroom/Online Instruction|
||Within 30 days:
Prior to completing rotation:
||Prior to completing apprenticeship:
AHLEI Certified Hotel Administrator
||Prior to completing rotation:
||Prior to completing apprenticeship:
AHLEI Certified Hotel Administrator
||Prior to completing rotation:
Prior to completing apprenticeship:
AHLEI Certified Hotel Administrator
** See Appendix B for AHLA Competencies**
Completion and progression:
At the end of the apprenticeship program, the apprentice will receive two nationally recognized professional certificates from the U.S. Department of Labor Office of Apprenticeship and AHLA. Apprentices also will have the opportunity to earn industry recognized certifications from AHLA as outlined above.
Upon successful completion of this program and based on performance throughout, the apprentice will be eligible to apply for management positions within the Real Hospitality Group portfolio.
For further information and support, contact the Talent Acquisition and Development Manager within the Human Resources Department.
Posted: April 30th, 2018
Assistant Restaurant Manager
Jericho National Golf Club, Inc., a privately owned golf club, located in New Hope, PA has an opening for an Assistant Restaurant Manager for its pub and upscale restaurant. In this position you will manage the wait staff, create schedules, coordinate with the kitchen, and attend to customer needs. You will be required to work Wednesday-Sunday. Perfect position for a new or recent graduate. If interested email your resume to email@example.com.
Posted: April 30th, 2018
Job Title: Events Coordinator
Reports to: Events Manager
Department: Rentals & Program Services
Date: May 2018
Work Hours: Tuesday – Saturday
APPLY THROUGH INDEED!
The Events Coordinator is an entry level position into special events and venue management. The Events Coordinator will have shared responsibility for meetings and events orchestrated by the programmatic areas of Riverside and will be responsible for assisting with planning client facing events such as receptions, concerts, film productions, and conferences. The coordinator will have administrative duties related to the smooth running of the Rentals and Program Services Department.
Essential Job Responsibilities:
- Function as a liaison between the Building & Grounds, Security, Technical Services, Rentals & Program Services Department and Riverside’s internal programming departments.
- Create and revise room layouts for events
- Communicate fees for space bookings, audio-visual fees and catering information to clients.
- Service as liaison with vendors on event-related matters
- Advance external events with clients to ensure functions are properly planned and assist with internally sponsored events as needed.
- For events that are co-sponsored between the Church and an external renter, ensure that the Church’s needs are met and that events are coordinated and communicated.
- Provide support for the Events Manager
- Ensure that all deliverables, such as insurance and deposits, are received and routed, track, process and log payments.
- Assist with larger co-sponsored, internal and external events as needed including on-site assistance at events.
- Master and utilize the events management database and ensure the integrity and accuracy of the information
- Help document activities prior to and during the events for internal and external communications.
- Prepare all materials for weekly production meetings.
- Other administrative projects as required.
Experience and Requirements:
- Bachelor’s degree required, emphasis on event management or meeting planning preferred but not required.
- Must be willing to work outside standard business hours, including working on-site during events.
- Superior communication skills, including writing, and proof reading skills.
- Must be extremely organized and possess great memory for details.
- Professional demeanor and fantastic customer service is a must, as the candidate will be expected to be clients facing.
- Excellent interpersonal skills both in person and by phone, with high professionalism
- Problem-solving skills, sound judgment, ability to negotiate effectively.
- Familiarity with or willingness to master computer related systems for inventory management.
- Proficient using the Web to conduct research, event administration and procurement as well as with the latest versions of Microsoft Outlook, Word, Excel, and PowerPoint
- Ability to interact with both staff and congregants at all levels of the Church.
- Ability to behave within the Staff Vision of The Riverside Church – “Love is our Aim and Mutual Respect our Pathway”.
Posted: April 30th 2018
Sales & Marketing
Company: The Spencer Hotel & Spa
Area: Chautauqua, NY
Seeking a sales and marketing professional who is looking for a new challenge and has experience in small boutique hotels. Experience in 4 diamond spa and hotel is recommended. Must have the ability to develop new business through direct sales and marketing efforts targeted towards small groups, corporate event planners and proven SEO and social media experience. Must have proven independent marketing success in bringing small groups to a boutique hotel. Salary depends on experience level.
To apply, please send a cover letter and resume to: firstname.lastname@example.org